Your trust is everything to us. We at Casino Hotels are totally dedicated to protecting your personal information because we value your privacy. We treat your data with transparency, integrity, and care because we recognise that it is personal information.
Items We Gather:
Name, phone number, and email address for contact information:
When you book a reservation, register for a promotion, or communicate with our customer support agents, we gather this data. It enables us to send updates, reply to questions, confirm reservations, and maintain smooth contact during your visit.
Reservation Information and Preferences:
This contains your preferred room type, special requests (such as non-smoking rooms or late checkouts), check-in and check-out dates, and any other preferences you may have made to enhance your stay. We use this to customise your experience and make sure you receive the individualised attention you deserve.
Encrypted and secure payment information:
For reservations, in-hotel purchases, and casino credit accounts, we use safe, encrypted systems to gather your payment information. Your complete card information is not kept on our servers, and we adhere to industry best practices for protecting financial data and PCI compliance.
Comments on the Visitor Experience:
Your feedback helps us get better, whether it comes from surveys, emails, reviews, or face-to-face interactions. We voluntarily gather feedback in order to better understand your level of satisfaction and find ways to improve subsequent encounters.
Our Use of It:
To Control Reservations and Improve Your Visit:
We use your information to send you pre-arrival messages, confirm reservations, customise room arrangements according to your preferences, and communicate with you or assist you during your stay.
Enhancing Our Offerings and Customising Your Experience:
We can enhance your next visit by using your past behaviour and preferences, from remembering your favourite room to suggesting upgrades or experiences that fit your preferences.
To Provide You With Special Offers and Promotions (but only if you agree!):
If you agree to receive our communications, we might send you VIP event access, exclusive discounts, and loyalty benefits based on your past visits and interests.
The Rights You Have:
Get Your Data Anytime:
You have a right to know what personal data we have on file. To obtain a copy, simply get in touch with us.
Request Errors or Removals:
You can ask to have any inaccurate or out-of-date information corrected. Additionally, you have the option to request that specific data be deleted, within operational and legal bounds.